Refund policy
We offer a 30-day return policy on eligible items.
To be eligible for a return, your item must be unused, in its original packaging, and in the same condition you received it.
To start a return, contact us at trendorasupport.co@gmail.com. Returns must be approved before being sent.
Please note:
- Customers are responsible for return shipping costs
- Original shipping fees are non-refundable
- Items sent back without approval will not be accepted
If your item arrives damaged or defective, please contact us within 48 hours of delivery and we will make it right.
We reserve the right to refuse returns that do not meet these conditions.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), and custom products (such as special orders or personalized items). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at ashantineal17@gmail.com.